FAQ
Rush Orders
If you have a deadline for your order, please contact us prior to placement. We will always do our best to fulfill your request. However, we truly appreciate if you can provide us with enough time to make your jewelry as perfect as it should be!
Production Time
Our rings are Made to Order, which means after receive order, we will specifically craft your rings based on the metal, diamond/gemstone, and size you choose. The average production time is around 3 weeks. Please contact us prior to checkout for rush orders. Thank you!
Packaging
Your ring will come in an elegant gift box, ready for you to present to your loved one. Moissanite ring orders will also include an original copy of their Charles & Colvard® warranty card.
The ring gift box and jewelry documents will be packed carefully and securely in sturdy shipping boxes, ensuring a safe journey from us to you!
Resizing Service
Ideally, you’d have the correct ring size when ordering (since our work is custom, we’d like to make it correctly the first time). We also understand many of you are planning a surprise proposal, making tricky to find out the correct ring size before you place your order.
However, there are some exceptions. Some designs and settings, like our eternity rings, are not resizable. Some rings can only be resized within a limited range. If certain rings are resized too much, diamonds on the ring shank/band may fall out easily in the future. With that in mind, please try to find the accurate ring size before placing an order.
Engraving Service
Add a personal touch to your ring with our engraving service. For an additional $35, you can add a personalized message to the interior of your band.
Not all rings can be engraved: some because of thin or delicate bands and some while engravable, might be too difficult to read. Please contact us to discuss your options before placing an order. Note the engraving process will add an additional three to five days to the production process. Our engraving service is non-refundable.
Repairing Service
Things happen in life. Our rings are meant to last a lifetime - but your ring may get caught in a grocery shopping cart, accidently fall into the sink disposal, or lose a battle with a vacuum cleaner, etc... Don’t panic. Most of the time, the ring can be repaired. Breathe and then contact us. We will provide an estimate for the repair and guide you through how to send the piece to us for the service.
Warranty
Our goal is to design and handcraft jewelry in the USA with finest materials that you will happily wear for lifetime. We stand behind the quality and craftsmanship of every piece of jewelry we make. We guarantee that our jewelry is free of any manufacturing defects in either materials or workmanship.
If you have an issue with your purchase, please contact us. Our gemologist and jeweler will determine the cause of the damage, and, if it falls under our responsibility, we will repair the piece free of charge.
If the damage is outside of our responsibility, we will quote you a price for repairs and only move forward once we have your approval.